Energy Program Pty Ltd is committed to providing you with the best possible customer service experience. Energy Program Pty Ltd is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of
individuals.
COLLECTION OF YOUR PERSONAL INFORMATION
Under the Victorian Energy Upgrades, we are required to collect some of your personal information is to be able to create Victorian Energy Efficiency Certificates. This usually includes things such as:
– Business & Personal Information details: Company name, ABN, Full name of the
authorised person
– Contact details (Phone, Email, Address, Fax)
– Site Photos
– Signatures
It is also required that we retain this information for at least six years.
SHARING OF YOUR PERSONAL INFORMATION
We must disclose the information you provide to us to the Essential Services Commission for the purpose of creating and validating Victorian Energy Efficiency Certificates under the Victorian Energy Upgrades Program.
We may occasionally hire other companies to provide services on our behalf, including but not limited to processing transactions or customer freight shipping.
Those companies will be permitted to obtain only the personal information they need to deliver the service.
Energy Program Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
USE OF YOUR PERSONAL INFORMATION
We may use or disclose your Personal Information to let you know about products and services that might better serve your needs, or for running competitions or promotions and other opportunities in which you may be interested.
We may conduct these marketing activities via email, telephone, SMS, mail or other electronic means. We may also market our products to you through third party channels (such as social networking sites).
We will always let you know that you can opt out from receiving our marketing offers at any time. We will process your opt out request as soon as practicable. Even if you opt out of receiving marketing materials from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.
Where we market to prospective customers, we are happy to let them know how we obtained their information and will provide easy to follow opt-outs.
CHANGES TO THIS PRIVACY POLICY
Energy Program Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
ACCESSING YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Energy Program Pty Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis
CONTACTING US
Energy Program Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Email: Attn Privacy Policy, info@energyprogram.com.au
Phone: 03 8374 3891